Frequently Asked Questions

How much do your cakes cost?

Our custom designed cakes, vary in price depending on flavor, size, complexity of design and display.  Our minimum order is $75. All of our cake come with two layers and a filling (cake-icing-cake). Our basic cakes are chocolate or vanilla (white or yellow)cake with vanilla buttercream. They include top and bottom borders as well as an inscription in any color of your choice. Stacking fees, sculpting fees, decoration charges, specialty up-charges, and extra layers are added after the base price. Generally speaking , they cost around $4-10/serving. The lower end of that scale will be your buttercream cakes with minimal or simple decorations. The higher end of that scale includes sculpted cakes and cakes that are highly detailed.


How do I go about choosing a design?

You may choose to have a consultation in person or virtually, via email & phone. Most of our  clients choose have virtual consultations or place their orders via email or phone. If you are wanting to place an order for a wedding cake, it may be easier to have an in-person consultation. When designing a cake, you will need to decide what flavor cake, filling and icing you want. You will also need to think about what style cake you want,  your budget and how many servings you will need.  Prior to your consultation, we will start with a brief Q & A with basic questions about your party: budget, servings, theme, location, etc.  Once we have enough information to go on, we will provide you with some cake designs that fit your style and serving requirements. During your design consultation we will select a design that you like and continue to polish it until you have the cake you want.  If you have photos of cakes that you like, we can use them as inspiration to create your cake. Out of respect for other cake designers, we prefer not to duplicate their work and to provide you with a unique cake of your own.  


When and where are you available to meet for consultations?

Kelly's Cakes is a home bakery business located at 4505 Truth Way Austin, Texas 78725.  Consultations can be scheduled Sunday through Thursday from 10am-5pm. We do not host consultations on Fridays & Saturdays, as these are our busiest days. Consultations need to be scheduled at least one week in advance.


Do you provide cake samples and how much do they cost?

Yes. We sell cake tasting samplers for $75.00. We offer a wide selection of cake flavors, icings and fillings for you to choose from. Tasting samplers include 3 types of cake and 3 types of icings/fillings. We have a variety of options on hand for your to try no extra charge. You'll be able to mix & match things, like jams, nuts, nibs, syrups and chips in addition to your cake & icing selections. If you are unsure of flavor combos you would like to try, we are always happy to suggest some flavors. Tastings are made to order, and need to be ordered in advanced, like any other order. We do not have pre-made cakes or cookies for you to try. Tasting are made to eat in person during your consultation at Kelly's Cakes.


Do you bake your cakes from scratch?

Most all of our cakes are made from scratch, and are baked a couple days prior to the event. Our basic cakes (chocolate & vanillas) are not made from scratch, but still very high quality. Other specialty cakes & cookies are made from scratch.


What if I don't want fondant?

Fondant is a sugar dough that is rolled out like pie dough and draped over the buttercream iced cake creating a smooth finish. Fondant can be tinted any color and flavored to compliment your cake. There are a lot of people who say that they do not want fondant...you're not alone! Most people think that they do not like fondant for a few different reasons. Usually it's  because that's what they've heard, they've tried it & didn't like it, or they simply don't want to pay the extra cost. We get it...really! However, there are some designs that cannot be achieved without it. One very important thing to keep in mind, is that fondant is a very tiny part of a slice of cake. If cut properly, every slice of cake should only have a small amount of fondant on it. If it's a cost thing, then there may be alternatives for your design, just ask us. If it's a taste thing, then we would LOVE the opportunity to prove that fondant can be delicious! You do not have to choose the store bought, out of the box fondant. We can flavor our fondants with all types of extracts, and natural ingredients, such as freeze dried fruits and chocolate.


What kind of cake flavors and icings do you offer?

Please see our menu page to see our seasonal cakes, popular pairings, and full list of cake flavors, icings, and fillings that we offer. We're always happy to try new things & you might be surprised what's in our recipe box:) Contact us if you don't see what you're looking for.


What are gumpaste flowers and how long do they take to make?

Gum paste is a type of sugar dough that is rolled much like fondant. Special cutters and tools are used to make different kinds flowers. Each flowers is shaped and formed by hand until the desired flower is completed and allowed to dry for several days. Depending on the size of the flowers and the amount needed, this process can take 1-2 weeks to complete.


Do you provide fresh flowers?

Absolutely. However, all flowers that are obtained from a florist, and are not sold as organic, are not food safe, and could be harmful is digested. For this reason, we ask that you confirm, in writing, that you understand the risks of putting fresh flowers on your cake. We will take extra care to protect your cake, but we can only do so much. Parts of your flowers will inevitably touch parts of your cake. If your cake is for a wedding, we will be more than happy to work with your florist. We can add fresh flowers to the cake after the arrangements with your florist have been made. 


Do you provide cake stands to display my cake/treats?

Our standard cakes are served on disposable boards unless otherwise ordered or necessary. We can also provide a cake stand for your cake. They are not standard, nor are they inclusive in the cost of the cake. All floating tiered cakes and some stacked tiered cakes & sculpted cakes will require stands & internal structure. The fee for these stands/structures are added after the base price of your cake. Fees vary with the stand's size and design.
Various treats such as cake pops, lolly pops, chocolate pops, marshmallow pops, and decorated cookies are generally not served in treat bags.  The bags, ties and boxes in which they are presented are not inclusive in the cost of the treat purchased.  All cakes and cupcakes are delivered in boxes that you may keep to store left overs.  If your cake is too large to fit in a box, then you may request a box for later use.


Do you make dessert tables?

Yes, we do! We have everything you need to create a dessert table for anywhere from 12-200 people. We have a wide selection of rental equipment for you to choose from.  We offer you the opportunity to lease hardware items from us if you would like to create your own dessert table. We require that you purchase at least one item from us, ie: set of decorated cookies, cake, cupcakes, etc. We offer cake stands, treat stands, cupcake stands and trees, lolly pop trees, chocolate fountain, display dishes and platters, candy dishes, apothecary jars, serving utensils, tables and table linens, iced tea and lemonade urns.  The cost of our rental equipment is inclusive with dessert table party packages.  Our equipment is only available to our clients; we do not lease or sell items to the general public.  A deposit payment is required for rentals.  If items are broken or damaged when returned, then your deposit becomes non-refundable.  For more valuable items like acrylic stands, glassware and fountains, if it is broken when returned, then you will be responsible for purchasing it at current value. If you lease items from us, and do not wish to return the items yourself, then we will be more than happy to come pick them up.  A retrieval fee of $25 will be charged for retrievals under 25 miles. Retrieval fees for distances over 25 miles are assessed using the same delivery charge assessment chart listed below.


Do you have any delivery or set-up fees?

Delivery fees are inclusive in the cost of the cake when delivered within 10 miles from 4505 Truth Way Austin, Texas 78725. Set-up fees are inclusive in the cost of wedding orders. If you require assistance in setting up a dessert table of your design, please inform us prior to ordering. Additional design fees may apply. Delivery fees vary depending on the size of the cake and distance to be traveled outside of 10 miles. 
Our delivery charges are as follows:
10-15 miles......$10
15-20 miles.....$15
20-25 miles......$20
25-30 miles......$25
30-35 miles......$30
35-40 miles......$40
40-50 miles......$50
50-60 miles.....$60
60+ miles.........$80+



Do you offer attendant and serving services?

Yes. Sometimes there is the need to have someone in charge of your dessert table or cake and some cakes are not always intuitive to cut.  Most weddings venues will have catering services that include cake cutting.  If you are hosting a large scale party with a large dessert table(s), then it may be necessary to have an attendant to serve as part of your catering staff.  For most other parties you will not need an attendant.  We will always offer you suggestions on how to cut our cakes, but if you would rather have someone else cut it for you, we can help.  Our attending and serving services cost $50.  The service lasts until serving of the cake is finished, and is not to exceed two hours of service.  


When should I book my cake with you?

For weddings we usually ask that you book at least 3-6 months prior to the event. For other occasions, we ask that you book 2-4 weeks prior to the party. If you have a cake emergency, We're always happy to do what we can to help. Cake orders placed under 5 days are subject to a $50 rush fee. Contact us to check our availability.


Do you require a deposit?

We require payment up front for first time clients. Once you are a client of Kelly's Cakes, you may choose to pay at the time of pick up/delivery on all subsequent orders. For wedding cakes, we require a $250.00 deposit to secure your date. All deposits are applied to the final balance of your cake. All deposits are non-refundable after a certain amount of time. Please see our cancellation policy below for more details.


What is your cancellation policy?

Cancellations for weddings must be made at least one month (30 days) prior to the event. A 30% cancellation fee of the total bill will be charged if the cancellation is made less than one month prior to the event. Cancellations for all other parties must be made at least one week prior to the event. A 30% cancellation fee of the total bill will be charged if the cancellation is made less than seven days prior to the event.

When is the final balance due and how do I pay you?

For weddings, the final balance is due one month (30 days) prior to the event. We accept cash, checks and credit/debit card payments. All of our credit & debit card payments are processed via PayPal. Please note that you do not need a PayPal account to pay your bill. You will be emailed an invoice via PayPal in which there is a link to pay with any credit/debit card of your choosing. In the event a check comes back due to insufficient funds, a service charge of $35 will be assessed.


Still have questions? Please contact us at kelly@kellyskakes.com or give us a call at 512-291-2744.